FREQUENTLY ASKED QUESTIONS
WHAT SUBJECTS DO YOUR TUTORS TEACH?
Our tutors support students from elementary to high school. You can find more information on this topic at our Classes & Rates page.
DO YOU CHARGE TAX?
Taxes are included in our prices, found in our Classes & Rates page.
WHERE DOES TUTORING TAKE PLACE?
Tutoring sessions typically take place in the comfort of the students’ homes, to provide them with a safe and convenient learning environment.
However, our tutors are also able to meet at public places such as libraries or our office, or host online sessions if needed.
WHAT IS THE LENGTH AND FREQUENCY OF A TUTORING SESSION?
Upon the initial assessment of the student’s needs, our Education Program Manager will recommend the number of hours of tutoring for the student. This continues to be discussed throughout the school year as the student progresses and their needs change.
From past statistics, one to two hours of tutoring per subject each week has been proven to be most effective for students to reach their academic goals.
HOW DO YOU PAIR STUDENTS WITH TUTORS?
Similar to students’ learning styles assessments conducted at the Initial Assessment, our tutors are assessed on their teaching styles. This allows for effective tutoring sessions based on learner/teacher fit.
We also take a look into personality fit so our tutors are able to complement your child’s learning style, needs and dynamic.
HOW WILL I BE UPDATED OF MY CHILD'S PROGRESS THROUGHOUT THE SCHOOL YEAR?
One of Luna Education's core commitments is to provide parents with constant communication.
We ensure parents are involved in the student’s progress by providing detailed updates via e-mail after each session.
DO YOU PROVIDE TUTORING DURING THE SUMMER AND OTHER HOLIDAYS?
Yes! Our tutors are available all year round, and are able to continue to support students throughout long school holidays.
They are trained to not only provide assistance with students’ current schoolwork, but also to preview and prepare them for upcoming school courses.
HOW ARE YOUR TUTORS TRAINED?
Beyond meeting the education qualifications, our tutors are invested and committed to supporting students to improve and grow. Tutors are provided training on the different learning styles of students, and the best ways and techniques to support them in their education.
Each tutor is also paired with a manager who guides them throughout the school year, to discuss any challenges or high points of their tutoring experiences to better enhance their teaching skills for each student.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations must be made at least 12 hours in advance to provide all parties with a fair amount of notice and for no charges to be incurred.
For students, cancellations made less than 12 hours prior to the session will be charged as a missed session.
For tutors, if any cancellations are made less than 12 hours in advance, no charges will be made and we will provide an extra session free of charge.
With that said, we understand that there are emergencies and last minute situations. Please contact your Education Program Manager if more discussions are needed regarding your cancellation.